Delivery
Goods sold by Pet Treats Direct are shipped via Australia Post, and the delivery area is limited to areas serviced by Australia Post within Australia.
Average delivery days will be 2 days up to a maximum of 10 days. If you still have not received your purchase within this time frame please contact us without delay.
Full payment must be received before any goods are dispatched. Full payment is the Product(s) + Postage cost.
Australia Post calculates postage costs from the net weight or parcel dimensions (whichever is greater). The net weight of each product is included with the product description.
All postage costs will be displayed for you at checkout, prior to you providing payment information.
All items are sent with a tracking number so that orders can be tracked.
All information you supply during the ordering process must be true and correct. Pet Treats Direct does not accept liability for products sent with errors made by the ordering party.
If you have any questions regarding postage or tracking please contact us on 1800 736 636 or pettreatsdirect@gmail.com
Time
We endeavour to post all orders within 2 working days of receiving cleared payment. If there are any delays (excluding public holidays), which may extend the delivery time, we will notify you.
Average delivery days will be 2 days up to a maximum of 10 days. If you have not received your purchase within this time frame, please contact us urgently on 1800 736 636.
Goods are delivered by Australia Post, and as such we are unable to guarantee date or time of delivery and delays may occur that are beyond our control.
As the manufacturer we carry ample stock, however, when a product will be delayed, Pet Treats Direct will advise you of the situation and make alternative arrangements as necessary.
Please check your order upon receipt. If there are any problems or concerns, contact us on 1800 736 636 or pettreatsdirect@gmail.com within 24 hours of receiving your order.