Frequently Asked Questions

How do I cancel an order?

To cancel an order, you must contact us at pettreatsdirect.com or on 1300 850 941.

How can I place an order without using my credit card?

How do I pay by cheque or direct deposit?

Other payment options are available, including by cheque and EFT direct deposit. At the checkout select the option most suitable. If you wish to pay by Cheque, select this option to create the order. Please send your cheque made payable to Pet Treats Direct along with your name and the order number to:

Shajoem Pty Ltd, 60 Bant Street Bathurst NSW 2795

If you wish to pay by Direct Deposit, select this option to create the order. Please make payment to:

Account Name: C R Beattie

Commonwealth Bank

Account BSB: 062452

Account Number: 10213309

Please submit the order number (from the website) with your payment.

Full payment must be received before any goods are dispatched. Full payment is the Product(s) + Shipping cost.

What is your Privacy Policy?

Our privacy policy can be found at http://www.pettreatsdirect.com.au/privacy_policy .

What is your Returns Policy?

Our returns policy can be found at http://www.pettreatsdirect.com.au/returns_policy.

What is your Delivery Policy?

Our delivery policy can be found at http://www.pettreatsdirect.com.au/page/delivery/.